PODS Complaint
Reviewed by 
Customer Service - Exec Mgt Knows Nothing About It
I spent nearly an hour on hold for cust svc to arrange delivery of my PODS from storage. I went through all the delivery planning with the rep and was disconnected at the very end when I thought we were done. A week later I discovered that nothing was scheduled. The cust svc notes stated we were cut-off. We were done! I asked why he didn't call me back, if there was a problem --- it's because their cust svc reps can't call out. He could have sent me an e-mail, but did nothing. I was charged for another month and had to go through scheduling again. Now they say they'll have me go through an account review for the charges ---- burning more of my time.
It's standard practice for cust svc reps today to call back when cut-off given that it's not unusual with cell phones. In addition, e-mail a customer, if there's an issue and a transaction can't be completed. Given that PODS lacks these basic practices in the business environment, don't use them. The company wil react when profits decline. Make it hurt!
It's standard practice for cust svc reps today to call back when cut-off given that it's not unusual with cell phones. In addition, e-mail a customer, if there's an issue and a transaction can't be completed. Given that PODS lacks these basic practices in the business environment, don't use them. The company wil react when profits decline. Make it hurt!
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