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PODS Support Ticket - Poor customer service

PODS Support Ticket

Poor customer service - 16 foot container delivery

Created By: belgirl's Picture belgirl Last Reply: belgirl's Picture belgirl
Priority Level: [High] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: General Replies: 2
Product: 16 foot container delivery

Just a word of advice--revamp your customer service mantra. If your truck breaks down and you know your delivery is going to be HOURS late, how about giving the customer a quick phone call? No, we had to wait ALL day, costing lost wages, because you guys don't care. Just because you don't guarantee ETA, doesn't relieve you of the responsibility of good customer service. And by the way, your customer service agents are rude.


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PODSconsresolution says: (8 years ago)
 0
We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.




belgirl says: (8 years ago)
 0
issue has been resolved.



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