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PODS Complaint - bad customer service
PODS Complaint

PODS Complaint


bad customer service

My mom is moving from her 4 bedroom 5 bath house and has a lot of furniture to be stored/moved. We received 2 pods and filled them up using every square foot of room and was going to receive 4 more pods but the movers figured we only needed 3 more pods. So we cancelled the 4th pod and received 3, but these 3 that were sent were considered "long distance pods" even though it was a local move, and were 3 x 3 x 3 feet smaller than the previous 2 pods that were sent. I called the pods 800 number and spoke to Nathan, a rude and apathetic customer service rep. who told me that the difference in space was insignificant. He said that with that size difference, only a "basketball" would be able to fit in that size of space. 3 x 3 x 3 in each of our three pods comes out to 9 x 9 x 9 which is a significant amount of space considering we had many, many boxes that could fit that space easily. Needless to say, we were short by about 8 boxes and now have to get another pod at the last minute because we only have 3 more days to move out. If pods would have told us ahead of time that we were going to be losing that much space, it would have been a different story, but they were not upfront about it and the customer service was very very unconcerned with our "little" problem. I do not recommend using pods as they are fairly expensive to use and seem to hire customer service reps that could care a less about their jobs. Think twice before using pods and always ask if you are getting the long distance containers or the local.

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PODSconsresolution says: (8 years ago)
Dear brok711,

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you


(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

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