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PODS Complaint - POD Quotes - PODS 8X8X16
PODS Complaint

PODS Complaint


POD Quotes - PODS 8X8X16

I called on 5/31/12 to get my POD moved to another city. I asked for a quote she stated it would be $1050. I said can I get my rent prorated she said no. I said that was more than I paid to have it moved. She said that rates change daily. I called on 6/8/12 after I paid my monthly rental fee. I was on hold for a few minutes a very nice person attempted to help me she gave me a quote of $1250.00. I said why I paid my monthly rent what was the breakdown of charges, she said I was speaking to the wrong department, she transfered me I was on hold for 50 minutes. I spoke someone else who gave me a new quote of $1200.00 within 50 mins. the price went up $500.00. I sent to another department I was put on hold for 40 more mins. I was told after another 50 min. wait was going to be charge $1652.00 to move my POD back to the same place it left in less than 6mos. The charges 6mos ago $1229. DO NOT USE this company. They will lie to you over the phone about charges. When you ask for clairification the PRICE goes up. These people are theives. ANYONE who wants to see the quotes I will send them to you. Email me at Dminkel@aol.com

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Dminkel says: (7 years ago)
My Nightmare with PODS has ended. I had to drive a thousand mile round trip to unload and reload a Uhaul truck and drive back to my home because PODS could not get my things delivered in the time frame I need them. Before I left to retrieve my stuff, I was able to speak with a supervisor at PODS. This is all because of one man who was willing to help me. His name is Christian and I want to personally thank him for doing exactly what he said he would do and that was to get me in touch with his supervisor. I had the opportunity to speak with her about this situation. She was willing to give us the $450.00 for the cost of the trucks to move my stuff in. I do appreciate her going an extra bit to help us. This will never come close to the over cost and emotional distress I experienced doing business with PODS. I wish there had been a different outcome but all my stuff is with me and in the end I guess that is all I wanted. I must say Uhaul was incredible. We discovered while packing the truck it was going to be short and we were going to need a small trailer, you haul provided it for free. We also discovered that the gas gage did not work and they gave us another discount. Uhaul has been in the business of moving people for a lot of years and understand customer service.

JenniferPODS says: (7 years ago)
Very sorry to hear about this. I've given your information to our consumer resolution team and they said they've begun to reach out to you. If you have any other concerns or questions, please email me at jennifer@podssocial.com

Best wishes,

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