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PODS Complaint

PODS Complaint



It will be impossible to recommend POD%u2019s to any family, friends or business associates due to the inaccurate quoting, billing and customer service that they provide. The PODS themselves never fit the actual room sizes that they say so you should always expect you to have to add-on to your existing order. We are currently dealing with an issue for our international move regarding inaccurate billing and compounding the issue is nonresponsive and inadequate customer service to address the issues. The all-in quote that I discussed with the representative in great detail was materially different then how their billing system ultimately invoiced us for. The billing has been inaccurate and multiple errors have resulted in POD%u2019s billing us for additional costs which were then auto paid on our credit card that was in the system. To compound the concerns we have with the incorrect billing has been the dismal customer service. We started to address the issues in early September and we are now at the end of November and there has been no resolution. We have made weekly calls to their customer service toll free line detailing the issues with several agents with promises and expectations that someone would call us to discuss and correct (THEY HAVE CONTACTED US BUT NOTHING HAS BEEN CORRECTED AND THEY ARGUED WITH US OVER THE QUOTE). The billing was so inaccurate and full of charges and refunds that it took a full day to reconcile the account to where it should be (28 LINES SHOULD HAVE BEEN BILLED, 81 LINES ON OUR ACCOUNT WITH ANOTHER 23 TO CORRECT THE BILLING). I will say the crew who do delivery and pick up of the PODs themselves were awesome! But based on the overall cost and customer service I would recommend a full service move.

Within 24hrs of posting this review to Yelp I received a call from an Executive Resolution Specialist. We thought finally we would have resolution but this person has been rude, belittling and completely awful. Laying all blame on us and taking no responsibility and not even apologizing for the mess they have made. DO NOT USE PODS!

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