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PODS Complaint - Money Pit
PODS Complaint

PODS Complaint


Money Pit

At first, I was very happy with PODS as their quote was reasonable as compared to traditional movers. However, once you get into their system (receive the POD), it becomes a game of constant changes in price and phone calls with customer service. While I have to give PODS credit for resolving my issues as we went along, it was only because the additional costs they tried to get me to pay were wrongfully charged due to their own employee's mistake. I spent numerous hours on the phone with PODS throughout my experience and finally ended with yet another fee/charge tacked on at the end because PODS does not deliver/pick up on Sundays. Because of this, I could not get my POD delivered and picked up before the 5 day grace period ended and was charged a FULL month of storage fees/insurance costs for going 2 days over the grace period. If you're not moving across the country and know your move won't use the full month you pay for, PODS may still be worth it for you. I just want to make sure other customers go in with their eyes open.

[I do want to say thank you to the PODS delivery staff. They were extremely professional, courteous, and punctual.]

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