PODS Complaint

PODS Complaint


I would never use or reccomend this company to ANYONE. Ever. - PODS STORAGE &MOVING

The summary of my story is that they did not give me adequate information about their delivery practices and I paid 2 years for a POD (I picked the company FOR their pick up and delivery) only to have them pick up but not deliver.

It went even further downhill due to the nonexistence of customer service. My case has been ongoing since mid-May. I have a "dedicated customer care specialist" who's communications average every 2 weeks. I call him every day to no response.

It went even FURTHER downhill when he offered me monetary compensation OR the option to wait a few more days (through the holiday- July 4 weekend) to see if he could provide further compensation. I chose to wait. He then lied in my BBB complaint to say 1) I had no documentation of my expenses 2) I refused their monetary offer and 3) He called and left a voicemail for me that I never returned.

July 17th and I have not heard a word from the man. Unreal

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