PODS Complaint

PODS Complaint

njc63's Picture Reviewed by njc63


Customer Service - Exec Mgt Knows Nothing About It

I spent nearly an hour on hold for cust svc to arrange delivery of my PODS from storage. I went through all the delivery planning with the rep and was disconnected at the very end when I thought we were done. A week later I discovered that nothing was scheduled. The cust svc notes stated we were cut-off. We were done! I asked why he didn't call me back, if there was a problem --- it's because their cust svc reps can't call out. He could have sent me an e-mail, but did nothing. I was charged for another month and had to go through scheduling again. Now they say they'll have me go through an account review for the charges ---- burning more of my time.

It's standard practice for cust svc reps today to call back when cut-off given that it's not unusual with cell phones. In addition, e-mail a customer, if there's an issue and a transaction can't be completed. Given that PODS lacks these basic practices in the business environment, don't use them. The company wil react when profits decline. Make it hurt!

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
SUBMIT a ticket
for PODS
WATCH videos
for PODS
More PODS Reviews and Complaints MORE reviews and complaints
for PODS


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More PODS reviews


Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team