PODS Consumer Complaints All Reviews
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PODS Reviews
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PODS Billing issues
PODS Consumer Complaint
I was very happy with the pick up of my POD as well as the initial drop off but I am so disappointed in the fact that I called in today to schedule to get my things out of storage and they informed me that I had to pay the entire month although I am picking up my items two days after the billing is due. The rep told me that she can't do anything about that and that the location that i am stored at has no options for prorates and if I don't pay the month, they may not let me get my things... The killer part is I have been paying them over a year and I recommended them to others... More...
(Delivery Services)
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not rain friendly
PODS Consumer Complaint
This review has been resolved or replied to by this company. What a great idea when your moving or so I thought. The delivery was smooth nice guy dropped it off. We had it for a couple weeks and ONE day it rained. It flooded the bottom of our POD ruining a lifetime of books most of which cannot be replaced. There customer service response was "sorry" and as much I appreciate the apology it does not bring my things back. Wish I would have known they were not weather proof. More...
(Delivery Services)
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Happy with everything except their billing
PODS Consumer Complaint
This review has been resolved or replied to by this company. I was happy with everything except their billing policy. This is regarding the fact that they do not prorate for a partial month when the pod is delivered. Although it is clearly stated in their FAQ, it really bothers me that since I need to keep the pod two days longer than my billing period I will need to pay a full month's rent. Because of this policy, I have changed from someone who would definitely recommend their service to any friend to someone who will not recommend their service. More...
(Delivery Services)
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Overcharging, late delivery, unable to get questions answered,
PODS Consumer Complaint
PODS failed to deliver as scheduled, I rescheduled, they called to say I would have to pay $300 for ANTS - my belongings had been in storage for year with no ants, nothing in my goods to attracts, refused to deliver without my paying, would not tell me what they used to fumigate I am a Senior with asthma so it is imperative that I know what is on my belongings. They are 5 days late, I still don't have a confirmed delivery date, and they will not let me talk to anyone except people at their phone bank and it's a different one every day Can anyone help? More...
(Delivery Services)
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PODS didn,t do what they said they would
PODS Consumer Complaint
Ordering the pod and having it delivered to our home in PA was ok. I was to get a call for the ETA in PA, I never received that call nor did I receive a call for the ETA in FL. I had to call both times. The gentleman that picked up the pod in PA was very rude. They told me that I didn't have to be there when they picked it up, but he kept calling me to find our house and didn't even know what road he was on for me to give him directions. I called and spoke to a supervisor, waste of my time. More...
(Delivery Services)
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Moving from Canada to US
PODS Consumer Complaint
I'm moving from Manitoba to California this week (Feb 20-25,2012) - about 2000 miles. I love the idea of packing my stuff up in a pod and having someone else drive it down while I fly. With all the negative review of PODS, though, I'm having servious reservations and now considering hiring a UHaul and driving down myself. The quote I received from PODS is about $4600 and this includes a ***$500.00*** fee to cross the border. I need that to be explained to me. I've driven across the border many many times. You give them a list of the contents, they review it, sometimes... More...
(Delivery Services)
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Miscommunication
PODS Consumer Complaint
We were so excited last year when we decided to move and spoke to PODS about our options. I was pregnant so I had lots of help with the packing. I have now gave birth to a baby who is now a year old so there are clothes and baby supplies in the POD that we never used. Alex seems to be the only rep we can get to speak to. As helpful as he is we have yet to get our POD delivered. It was recently moved closer to our new home which is great but the driver who made the delivery attempt the first time in 2010 told us that he could drop it off in the morning and then come back to pick up the empty... More...
(Delivery Services)
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Convenient but stressful
PODS Consumer Complaint
I loved how PODS moved all my items for me since I had no place to live immediately upon arriving in my new city. Having them store the POD for me worked out great. All that was just what I was wanting and expecting. However, I have three complaints: 1) My initial pick-up location had a very small drive-way because I lived in a townhouse with others connected to mine. I shared a driveway with someone else. I talked to PODS customer service several times on the phone to determine if they could drop it in my driveway or not. They gave me measurements needed to fit a POD into my... More...
(Delivery Services)
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Mostly good, but still had some issues
PODS Consumer Complaint
We had three PODS containers delievered, one at a time for our cross country move. The experience was great with the initial deliveries and container swaps and everything made it to our final destination with no issues. However, when the last container was delivered, the driver did not put it where he was supposed to. We had instructions to put the container on the left side of our 3 dar driveway. instead this driver put it in the middle of the right side of our driveway blocking one of our vehicles in the garage. I called and spoke with the driver and he ensured he would be back... More...
(Miscellaneous)
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POD Payment Fraud
PODS Consumer Complaint
Beware of PODS, at least in the Southeast states. We have paid $75 a month for 18 months, via withdrawal from our Credit Union account as per agreement. Today (27 Aug 2011), a PODS moving truck came up, stopped, and the driver literally banged on our door, claimed we were three months behind in payments, advised us that our POD was up for auction, and we had ten minutes to call PODS or pay one month's fee, or he would have to remove the POD for auction. 27 Aug 2011 Being a Saturday, of course, no one at PODS management is in until the following next workday, Monday. While... More...
(Miscellaneous)
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PODS Review
PODS Consumer Complaint
PODS has a couple of drawbacks: 1) PODS schedule their dropoffs and pickups the day prior to the dropoff or pickup...so the customer doesn't know in advance when their POD will arrive or be picked up. This makes it impossible to hire help to pack or unpack your POD because you don't know if the POD will arrive at 7:30AM or 5:00PM. Conceivably, your POD could be dropped off after 5:00PM and picked up the next morning at 7:30AM... Yup, unpacking a POD all night in the dark is "Convenient"! 2) Everyone I have spoken to has understimated the size and number of PODS... More...
(Miscellaneous)
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No Pro Rate
PODS Consumer Complaint
I will give credit where credit is due. First off I can say that PODS delivered my container in a timely fashion, and everytime I called them, their customer service was up to par and friendly. So I received my POD on December 30 and it was re-dilivered to their warehouse for storage until February 4th, then it would be picked up February 7th for the FINAL pick up and that would be the end of the contract, so I payed the monthly rental for Dec 30 to January 31 of 106.95, then my bank account was charged another full 106.95 for Feb.1st to Feb. 7th. I don't understand how I'm paying... More...
(Miscellaneous)
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Local Review
PODS Consumer Complaint
I went into the local PODS in Corpus Christi, TX after looking it up online. I wanted to see the business before I contacted PODS as I had heard that the local businesses are tough to deal with. I went in and a gentleman directed me to the office. The man who I was to speak to was on the phone and could not help over hearing his conversation and he was selling insurance. I cleared my throat after 10 minutes and he asked me to wait a moment. Five minutes later he got off the phone. Told him why I was here and he told me to communicate with the national office and gave me the 800 number.... More...
(Furniture)
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Like the container, not the company
PODS Consumer Complaint
In theory, PODS seemed like a good idea. You can take your time moving your stuff in and out of the POD instead of having of rushing to get the moving done in one day, and you don't have to drive a big truck that you aren't used to driving. The ceiling of the POD allowed for light to come through, so that made moving things in a little better. Also, the low ground clearance of the POD is nice, so that's why I'm giving them a 'Try Harder', though I wouldn't use their services again. What I did not find out ahead of time was that in certain not so... More...
(Delivery Services)
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bad experience
PODS Consumer Complaint
I set up PODS for my elderly parents for their move. PODS delivered the POD very late and also delivered supplies we didn't order but didn't ask my dad if he wanted the extra supplies. They also billed us for blankets we did not order or receive. We took back all the extra supplies to the Sacramento PODS. I made several calls that took hours trying to get them credit for the blankets they didn't receive and for the supplies we returned. Very incompetent help on the phone and would never hear back from them again. It has been over a year now. However, when we canceled... More...
(Miscellaneous)
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Use Caution
PODS Consumer Complaint
I found the local staff courteous and helpfui. However, billing, quotes, communication, misrepresentation was done by the US parent company. Get quotes in writing (they reneged on 4th month free special). If booking by phone, tape it. Double check billing. Credit card charged for month I paid by cheque. Local staff unable to intervene, billing is handled in the US. Found it frustrating I couldn't deal with the local staff more (who provided excellent service). Reservations etc, all routed through the US. This company definitely needs a Canadian HO, and Canadian customer... More...
(Miscellaneous)
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Pods Probably Not Recommend
PODS Consumer Complaint
My Experience with PODS To begin, I was moving my entire household from a Los Angeles location to another in Orange County, California which involved a pickup – storage and access – final delivery. My initial calls for set up and delivery went pretty smooth, although I found quickly that there was very little you can do on your website. Almost all appointments require a phone call, 20 minute hold, verification of ID and password. I was, and still am, very uncomfortable giving out passwords over an unsecure phone line. Also, I found the logon ID preset as a customer... More...
(Miscellaneous)
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