PODS Reviews and Complaints

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PODS Reviews

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  • PODS moving and storage



    PODS performed exactly as advertised. We used PODS for storing household items while staging and selling our home. We then used PODS for moving to our new home. It is a great way to store and move. Always very professional service and on time delivery. A good product for the price. It was much better than using a storage unit and making many trips to load and unload. We could pack and unpack at our own pace. PODS helped make moving a much better experience! More...
    (Miscellaneous)
    nancynurse's Picture   nancynurse    0 Comments   Comments
  • Ordering a POD container



    I ordered a POD container. Had a couple giant trees demolish my roof. Promised the unit to be delivered tomorrow, April 2, 2014. The sales people are very accommodating. But..I really needed this unit ASAP. Okay, tomorrow would work. However, a lady called within 2-3 hrs. to tell us the unit couldn't be sent until next Thurs., April 10, 2014. So we cancelled but I called back later to check to be sure that's really what we heard & understand. Yep, our area has had other damage but the company only has one truck & one driver available within 65 miles or so. 65 times 2... More...
    (Delivery Services)
    tvidos's Picture   tvidos    0 Comments   Comments
  • Excellent Moving & Storage Company



    I recently moved the contents of my primary residence to a new home. I rented a "POD" from PODS, Inc., a moving and storage company. They delivered and left a storage unit at my home, I took a week or so to pack it, they returned to pick it up a few days later, and then stored it in a climate-controlled facilty for a few months. When I was settling into my new home and ready to unpack the unit, they delivered it to my new residence. All of this occurred at a flexible schedule of which I had control. What a nice experience I had with these folks! Everyone with whom I had contact... More...
    (Miscellaneous)
    dbothel's Picture   dbothel    0 Comments   Comments
  • Fantastic



    The customer service rep was very helpful and tentative to my needs. My situation called for a very urgent drop off and pick up of the container and PODS were more than accommodating. I was very happy with the service upon drop off, pick up and redelivery. I would have absolutely no hesitation in recommending PODS to anyone at all. Overall it was much cheaper than a removalist, i had the knowledge of knowing how everything was packed, and my items were in the same condition as when they were originally packed. Having the abilit to take our time unpacking the POD also took a lot of the... More...
    (Delivery Services)
    Marnia's Picture   Marnia    0 Comments   Comments
  • PODS to the rescue



    We just moved from a very large home to a very small home which needed complete renovating. We needed someplace to keep all our belongings and household goods safe from the elements yet close enough to get to daily. PODS was the perfect answer. Their staff was cheerful and knowledgeable. We live in a difficult delivery area but PODS was able to place our POD exactly where we wanted and needed it. I would definitely use PODS again. More...
    (Home Improvement)
    BandB's Picture   BandB    0 Comments   Comments
  • Moving/Storage Recommendation



    I had never used PODS, but the first time was for work for temporary storage for a renovation project. Very easy to schedule, website is very user friendly, and only needed to call and speak to a representative once to confirm a date/time. PODS is an economical solution to storage needs. It was a very satisfying experience and highly recommend for personal or business use! More...
    (Miscellaneous)
    jeffo's Picture   jeffo    0 Comments   Comments
  • Would definitely use again.



    I did a lot of research between different companies. Should I rent a truck? Should I hire a company? Bottom line was I was moving from NY to SC. All the moving companies wanted to charge me 7000 to move my 2br house with 20 years of stuff in it. Driving that long with a rented truck made me nervouse. What if it broke down? Tolls and gas alone would be ridiculous. So I chose the largest POD. It came when I wanted and took me a week to load it. I packed that sucker to the brim. I called many times to pods to inquire about changing dates in sc. Each time I called customer service was great.... More...
    (Delivery Services)
    Ecain2369's Picture   Ecain2369    0 Comments   Comments
  • PODS deliveries- no doubt about it!



    I had an excellent experience with PODS as I moved over the past few months to a new state for a new job. My first online request for a quote was followed up quickly by a phone call, and the customer service rep talked me through the entire process without making me feel sold to or rushed. I signed up over the phone, and continued on to the website which is very smooth and easy to use. The delivery/pick up of the POD on both the origin and destination end was a positive experience. The drivers were quick, courteous, polite and helpful. They made what could have been a stressful move easy... More...
    (Delivery Services)
    reneekp12's Picture   reneekp12    0 Comments   Comments
  • PODS not ready for winter



    If PODS is going to operate in the Midwest - where from time to time we have winter - then they need to outfit their trucks to move over a little snow. They carry no sand, no salt, no chains, nothing more than a couple 2 ft long plywood planks and that's it? Come on. So now I've got this 12ft box stuck in my driveway until spring? For the cost of this service maybe PODS could spring for a few basic tools to make their service workable in cold climate More...
    (Miscellaneous)
    friendtodawgs's Picture   friendtodawgs    0 Comments   Comments
  • PODS - Horrible Service and Unethical Business Standards



    DON'T USED PODS!!!!! I was extremely disappointed by the quality of service by this company. I had a professional company pack the POD, so we started out with everything organized and neatly packed. Well, when I had the unit delivered it was a disaster! I had many broken items, chipped furniture, the POD was filled with all different kinds of ants (which I am still trying to get rid of), everything was dirty, and worst of all water got in the unit and ruined some of my hardwood furniture that was very special to me. I called them, they never answered. I emailed them, they never... More...
    (Miscellaneous)
    carlo123's Picture   carlo123    0 Comments   Comments
  • Great service!



    Overall I had a great experience with PODS. The drivers always arrived within the expected windows, were very polite and professional, and answered any questions that I had. Our first driver was awesome, and was able to get the POD into a space with NO room around it. Normally they ask for 3 spaces to set the POD down, but with a full apartment complex it's very difficult to save that many spaces while you are out and about at work. He was able to work with us and was got it into a space close to our door. The online portal was very easy to use, and if I ever had a question I could... More...
    (Delivery Services)
    MeganMonkies's Picture   MeganMonkies    0 Comments   Comments
  • The ABSOLUTE WORST customer service!!!



    DO NOT USE THIS COMPANY EVER!!! THEY CHARGED US $200 FOR NOTHING!!! We scheduled a POD back in October for an out of state move. The move got postposed, but when we called PODS to cancel they convinced my wife not to cancel saying that it takes a long time to quote a new order and that they could not guarantee the same price if she canceled, but instead to move the date out a few months stating that we could cancel at anytime after that (I am now convinced that this is a regular tactic used to bilk money out of unsuspecting customers). In the meantime we are bombarded with robo calls... More...
    (Miscellaneous)
  • PODS



    Overall, I was happy with my experience with PODS. The process of signing up, managing my account and scheduling my deliveries was very easy. The only negative thing about my experience was the exposure of my container to water and pests. The only reason I mention this is because I was told that my container would not come into contact with this. I would definitely recommend PODS, but suggest that you waterproof or insure your belongings. More...
    (Delivery Services)
  • Wonderful!



    We used PODS to move from one state to another. Sure wish we would have used them to begin with (our first move, we used another moving company and had issues with the truck - it was a pain). Besides the price being a bit expensive, the move was much more relaxed this time as we could load and unload at our pace, not having to make sure a truck was back at a company in six days. Very easy. Very convenient! Would definitely recommend to anyone! More...
    (Miscellaneous)
    COSmiths's Picture   COSmiths    0 Comments   Comments
  • Fabulous product and excellent service



    We recently used PODS to help us get through our renovation nightmare, and they were fantastic! We ordered a PODS container to be delivered to our house. Staff helped us choose the appropriate size, and their advice was spot on. The container arrived exactly when they said it would, and the driver was courteous and helpful, explaining to us how to use the container. We moved our own excess furniture etc into the container (avoiding the costs of removalists) and they came back and took it away and stored it for us, for a very reasonable price. They even arranged insurance to cover the... More...
    (Miscellaneous)
    WandaHayes's Picture   WandaHayes    0 Comments   Comments
  • The Best



    I've moved many times in the last 50 years. Usually did it myself. Decided to get a moving company because of age and lack of help. After the usual lowball quotes and mystery methods of pricing I was advised by a friend to call PODS. Best thing I ever did. I will NEVER use a old fashion moving company again. Right in the middle of the move I had a death in the family. PODS pushed the entire schedule back and held delivery on the other end for a few weeks. Everything went very smoothly and they were real pros. Worth every penny. More...
    (Miscellaneous)
    gorbud's Picture   gorbud    0 Comments   Comments
  • Great Service!



    Dealing with the PODS folks was a delight. The process was a breeze from start to finish. The billing was fair and correct (the operator even helped me get a better deal than I had requested). The storage unit was delivered and picked up on time by helpful, friendly drivers. I received email AND phone confirmations about delivery and pickup. We needed a storage unit so we could easily clean out our two-car garage. We've rented storage lockers before. The bliss of not having to haul our stuff off-site was priceless. More...
    (Miscellaneous)
    Dharries's Picture   Dharries    0 Comments   Comments
  • PODS did a great job, and the process was painless



    I was actually a bit nervous about using PODS because I read a number of very, very bad reviews complaining about missed deadlines, sketchy billing, bad customer service, etc., etc., etc. I'm happy (and relieved) to report that I didn't experience any of that. It was easy to get a quote, the quote was comparable to other services I looked into, and in the end, the cost of the whole thing turned out to be slightly less than I was quoted. The deliveries and pick-ups were all on time, except for the delivery to my new location, which was just a couple of hours behind because... More...
    (Delivery Services)
    Linkaiwen's Picture   Linkaiwen    0 Comments   Comments
  • great company



    I moved from Los Angeles to Austin recently and used PODS for the move. I was originally planning on throwing everything into a UHaul and doing the move in one fell swoop, but then I looked up moving costs for UHaul and then got an estimate from PODS and the PODS estimate was actually going to be around $500 cheaper than a UHaul, after gas and mileage. It was a no brainer to go with them, seeing as how I would be able to do the move on my own time with PODS. So, I made a reservation by phone with them. The lady on the phone gave me an estimate for the move which turned out to be exactly... More...
    (Delivery Services)
    dbokser's Picture   dbokser    0 Comments   Comments
  • PODS - Charged More Than Quoted



    I have successfully used PODS three times over the last five years. The first time was amazingly successful. The next time was fairly good but the customer service wasn't as great as before. This time they charged MORE than quoted and when I called back to get it corrected the guy was less than helpful. He just stated I was charged the right amount and they would have to set up an inquiry to review the calls. I was told just yesterday it would be about $70 less than what they charged. If he had access to the calls why couldn't he just retrieve the call while I was on the phone and... More...
    (Miscellaneous)
    stcbrantley's Picture   stcbrantley    0 Comments   Comments
  • PODS Rocks!



    PODS made moving so easy. When it comes to moving I trust myself not to damage my valuables unlike movers/packers. PODS is the perfect way to ensure my stuff was handled and cared for properly without renting a truck and moving it in and out of a storage unit. And the prices were lower!! I don't know why you would use anything other than PODS for local moving and storage. More...
    (Delivery Services)
    Mills72's Picture   Mills72    0 Comments   Comments
  • One fiasco after another



    We initially ordered the Pod and it was delivered to our neighbors. It took the entire day for them to return and deliver it to our house. When I called to have them come pick it up, I was told it would take 4 days but I would not be charged for the next month. No one came to pick it up. I had to call again, by then we had been charged for the next month, AND for the pick-up fee even though my second call I was assured I would not be charged for the pick-up, that it would be taken out of the monthly rent charged in error and I would see a credit for the balance due. I don't have a... More...
    (Miscellaneous)
    foxrhoades's Picture   foxrhoades    0 Comments   Comments
  • Awesome



    I was very skeptical when friends suggested I use PODS for my recent move. I was very happy that I decided to give them a try. The POD was delivered promptly, I called on short notice to have it moved to my new location and they were able to accommodate me. I was very happy with my experience. More...
    (Delivery Services)
    aquarian1956's Picture   aquarian1956    0 Comments   Comments
  • Safe and sound



    I recently moved back to my home town. The city I had been residing in had alternatives to PODS, but they were in really bad parts of town. I was worried about security. I was able to go to the storage center to quickly load my belongings and have them shipped right away. Everything arrived home and I'm so, so happy ^_^ More...
    (Delivery Services)
    nololtoday's Picture   nololtoday    0 Comments   Comments
  • Exactly as described



    I called, got a quote, set the day and time, received POD and loaded it. All parts of moving should be this easy. The folks at PODs never gave me grief, answered all questions and were always super polite. They even went out of their way and delivered a POD on a Saturday when I got in to a timing issue. Thanks Guys, great work More...
    (Delivery Services)
    Brand's Picture   Brand    0 Comments   Comments
  • Loved using Pods!



    We moved from one house to another using two Pod containers. The process was excellent! Everyone that works for the company is very professional and well informed. Having the Pods delivered to our home three weeks prior to settlement allowed us the time we needed to move the contents of our home. The day of settlement, they came and picked up the Pods and delivered them to our new home. We had zero damage to our 'stuff'. I would highly recommend using Pods for your moving needs. More...
    (Delivery Services)
    DonnaDucati's Picture   DonnaDucati    0 Comments   Comments
  • PODS - quick and satisfying resolution to cockroach issue



    We received a POD recently for on-site storage during a renovation, and it was infested with HUGE cockroaches. Every time I sprayed roach spray in a corner or near a beam, within a few seconds at least a half dozen monsters would come scurrying out or even (brr) flying. I called to get the POD removed and I was ready to yell at someone, but they were very quickly apologetic and even sounded outraged at the presence of bugs. The rep I spoke to truly sounded shocked and shared my emotions about the issue. He also mentioned that all PODs are cleaned and checked before being deployed, so this... More...
    (Miscellaneous)
    dogman123456's Picture   dogman123456    0 Comments   Comments
  • PODS storage & removalists A-1 exceptional service



    The entire PODS team have just been OUTSTANDING !! From initial quotation, pick-up, (my) urgent delivery date change, and the final delivery, every PODS representative has been helpful, cheerful, courteous, and really know their product !! Probably the BEST customer service I've experienced in ages. I'll DEFINITELY be recommending PODS in my professional and social circles as the best achievers in a pretty competitive removals/storage industry. TOP POINTS TO ALL OF YOU More...
    (Delivery Services)
    LawyerPete's Picture   LawyerPete    0 Comments   Comments
  • Pods damages furniture



    Pods simply by the nature of its twisting and shifting every time it is picked up or moved damages furniture. Depending on location, your contents will be exposed to extreme heat or cold. Specifically heat (white marks) on furniture finish. The pods insurance policy they sell you only covers contents when the exterior of pod is damaged. The movers they recommend (Moving Staffers/Albertsons Movers) to pack the pod reimbursed us $144.90 for a $1,700 repair bill. They give you a % of what they deem the weight of each piece is. So 2 deep gouges on an inlaid mahogany table was... More...
    (Miscellaneous)
    Viggom's Picture   Viggom    0 Comments   Comments

PODS Reviews By Product


PODS Comments


htonamie says: (1 year ago)
 0
what a rip-off..Over $500. to rent a unit, left on site for 1 month and 3 days. they charge to deliver, they charge to pick up, no pro-rated charges if you use the unit for less than a month. will never use them again



brs3 says: (2 years ago)
 0
Horrible company. Will never use again. On hold forever. Transferred multiple times. Given quotes and information that were not honored. Worst customer service I have ever received. Delivery driver was professional.



LiqMat says: (2 years ago)
 0
We were assured our 18ft POD would be put in climate control immediately. Just recently opened a box and candles were melted and some particle wood furniture is warped. They did NOT immediately stick it in climate control if at all. Will never use PODS again.



BURNT says: (3 years ago)
 0
Container arrived 5 days late. Call Fl office. This company
knows how to play phone tag and pass the buck. Rep did not call me back. Tom Ryan should take note. This was the first of many more shippments which UPS will take care of.
ID#10225132



delrio says: (3 years ago)
 0
I had a great experience with PODS. They delivered and picked up when they said they would. Pricing was good. My only problem was that I had roaches when I recieved the pod and didnt know it right away until I started unpacking the kithen items. I saw one in the packing. I put a bomb in the pod after it was loaded and again after it was picked up. I'm having to pay an exterminator now to get rid of these disgusting bugs. My exterminator said they have a bug bomb that is very strong. If I were to store ANYTHING, ANYWHERE, again I would have them come out and do this for me. Believe me it's worth it. I hope this is helpful to anyone who reads this this.



preschoolmom says: (3 years ago)
 -1
Our experience with PODS was exceptional! Our preschool had a community-wide yard sale and we needed a place to store donated items for the sale. PODS donated a POD for our event, and we were really impressed with the POD itself and with the staff's professionalism. Drop-off and pick-up of the POD was on schedule and the drivers were courteous and communicative. The drivers had my phone number and didn't hesitate to call and let me know they were on the way, or if they had any questions. PODS also made sure to let me know they needed three free parking spaces in order to put the POD in it's spot and take it away, so I knew to block off the adjacent parking spots. We couldn't recommend PODS enough!



lorian20 says: (4 years ago)
 -1
Awesome!!! move from Edmonton to Vancouver. Service perfect, communication with pick up and drop off was right on. I think the way you pack your pod is very important in determining the condition of your furniture when it arrives. Our stuff was exactly the way we put it in I would recommend them to anyone BUT pack it properly!!! Thanks PODS!! Sept 7 2010



04cobra says: (4 years ago)
 +1
Out of the last 5 Moves, We decided to save money this time and do it ourselves.

Well, We used PODS......Big Mistake..Never again

Misinformed of price, Delays in Deliverys, Extra charges for anything...Most expensive with the most amount of work for us....

Try someoen else before PODS.....Let me save you a lot of pain and suffering.

I here the company STOR is getting good reviews.



averymadmom says: (5 years ago)
 +1
This is a company that takes advantage of people trying to save a dollar in bad economy and rips them off. My daughter booked her move with them. She could have had a full service move for $1000 less than PODS charged her,. The company, when I called to complain, didn't dispute that they overcharged people. They know what they do is wrong. They just said the fees were disclosed. They were disclosed but they were like a predatory lender. If you want to move, use a mover based in your state of departure or arrival; use only a company that has its own trucks and employees; no brokers, no agents, no subcontractors. Get a guaranteed written minimum. This company is just horrible horrible value for money, taking advantage of those most in need of saving money.



alpenglo59 says: (5 years ago)
 +1
I agree with all of these reviews. PODS is the worst company I have every dealt with. I wish I had read these reviews before I started my nightmare with them. It is interesting that so many others have had similar experiences and have the same complaint of the company having no
remorse or concern to want to right the wrongs they have done. It is a shame this can't be linked to their website to warn unsuspecting future victims.



klynnjo says: (5 years ago)
 +1
I used the PODS to move from CA to GA and almost every piece of funiture was damaged. The items were packed tight and tied. Based on the new outside damage to the PODS unit the damage appears to have been done by the driver. It would not surprise me if the POD was not dropped. Based on their contract they are responsible for nothing!!!!! The POD was also dropped off late with no courtesy call.
I WOULD NEVER USE PODS AGAIN AND WOULD NOT RECOMMEND IT TO ANYONE!!!!



jacquie says: (5 years ago)
 0
What a WRETCHED company (right up there with U-Haul actually!)! You have no control over pick-up and delivery days/times, the only ppl you can talk to are the corporate morons who don't know anything and are HORRIBLY rude (I explained to 1 nasty woman that my father JUST DIED & I needed my things asap and she was STILL rude to me and completely unhelpful!). Plus, GOD FORBID you should need to get to your POD at any time while it's in the warehouse...I called in like 8 hours ahead of time and was practically laughed at (um, is it REALLY that hard to find it and put in on the ground???), make sure you call at least 24 hrs ahead...which they do advertise. However they also advertise that you can have them leave your POD out overnight if you aren't able to get to the warehouse by 3:30 in the afternoon when it closes. 1)Who came up with such ridiculous and inconvenient hours?? 2) THEY WON'T LEAVE IT FOR YOU!!

Ugh, what a nightmare...now I"m sitting in my recently deceased father's house without any of my stuff (and no living room furniture)...hopefully they'll actually deliver the POD when they said they would...though I doubt it if my experience is anything like everybody else's on here!



warnoc says: (5 years ago)
 +1
PODs central has no control over the local PODs sites to adjust delivery schedules and won't give out the phone numbers to the local PODs handlers. The local PODs sites have total control over delivery schedules which puts the consumer at considerable risk as each individual PODs site schedules as they wish. For us that means the delivery date we were promised by PODs central wasn't honored by the local PODs site. We hired movers and now will have to pay a cancelation fee and try to find new movers as the others are booked up for weeks. We are very angry that PODs won't even try and honor the original delivery date. They said they'd review our phone conversation where they told us we would have our POD delivered and then give us $100 for our trouble if they did give us the wrong date. Bottom line, don't believe the delivery dates that PODs gives you. Expect to wait at least 2 weeks to get your stuff.



NightmareinTX says: (5 years ago)
 +1
I have had a horrible experince. First, my PODS were represented to arrive at my new address in 7-9 days (had it in an email), but when it came time - the PODS were not delivered for 3.5 weeks. I was starting a new job with a suitcase of clothes, sleeping on a blow-up mattress. Then/now at time to pick-up the PODS, they will not pick them up for 6 weeks and are charging me for the time. I am fighting it - calling each and every day. Customer service has lied to me on numerous occassions promising me that I will/have been refunded. No refund as of yet - and its been weeks.

I am an attorney - if you you are interested in a lawsuit, let's do it....it's been a nightmare.



karneliann says: (5 years ago)
 +1
Caveat emptor! First, make sure your driveway is wide enough, long enough, and level. The wonderful staff at PODS neglected to inform me about these potential problems. I even asked about how much space was needed and was told that a PODS container will fit in a parking space. While this is true, the unloading mechanism on the truck requires a lot more width than just a single parking space (15 ft wide X 15 ft high). When my driveway proved too narrow, the enterprising PODS delivery driver decided to just drive off with the container rather than leave it curbside. Apparently, PODS requires that a permit be obtained for this, which they didn't mention. I would have been glad to arrange for this had the driver arrived at the scheduled time, between 8 and 11am, which he did not. Thus, at 4:15pm on a Friday, I was already 15 minutes too late to get to my town's municipal building. Customer service was apparently powerless to help me, and wasn't remotely apologetic or concerned. They re-allocated my container and canceled my order without telling me. I spent much of Saturday morning on the phone with a string of unapologetic customer service reps who told me the soonest they could arrange another delivery was Thursday. At this point I utterly lack confidence in PODS to do their job, so I've arranged for storage space and a moving truck from a helpful, local, inexpensive company.

Thanks, PODS, for making our move, which is never easy, that much more stressful!



suitepeach says: (5 years ago)
 -2
GREAT move with PODs from GA to TX. Everything on time, safe & sounds, and excellent service.



MattWilkins says: (5 years ago)
 -1
I hope BonandJer inspected their Pod for damage when it was first delivered for loading. If they didn't, then good luck with the suit. Personal responsibility, people! If you don't do your part, it's going to be hard to prove the other guy botched theirs.



BonandJer says: (5 years ago)
 +1
Our PODS container had a gash on the roof and water got inside! Nobody knew, of course, until our PODS was delivered and we opened it to find quite a bit of mildew. We contacted PODS immediately, worked with the rep on the claim, submitted pix, etc. Six months later, they call and offer a third of the amount of the claim we submitted! We are about to sue them. I will keep this site posted.




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