PODS Reviews and Complaints

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PODS Reviews

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  • Great Experience



    We recently moved from the US to Canada (a distance of abut 5000KM). Pods' price was right, the convenience of the pod was great, our shipping coordinator who helped get the pod across the border was fantastic and our stuff arrived with little to no damage or shifting. Their call centre employees are a bit short and unhelpful but everyone else I've interacted with at the company has been good. Would definitely use them again. More...
    (Delivery Services)
    ff6600's Picture   ff6600    0 Comments   Comments
  • I would never use or reccomend this company to ANYONE. Ever.



    The summary of my story is that they did not give me adequate information about their delivery practices and I paid 2 years for a POD (I picked the company FOR their pick up and delivery) only to have them pick up but not deliver. It went even further downhill due to the nonexistence of customer service. My case has been ongoing since mid-May. I have a "dedicated customer care specialist" who's communications average every 2 weeks. I call him every day to no response. It went even FURTHER downhill when he offered me monetary compensation OR the option to wait a few more... More...
    (Home Improvement)
    mandydunc's Picture   mandydunc    1 Comments   Comments
  • wrong placement, poor customer phone service, and overbilled



    I own an office that is rented out and damaged due to broken frozen sprinkler system. My property manager ordered a cleaning company for the damage. The cleaning company ordered a POD for some of the office furnishings to be stored in during the renovation. This is when the PROBLEMS began. First - the POD was placed three offices down in front of a Dentist when there was plenty of room in the back (a more appropriate place). They do this for a living and should know that. Second - I could never talk to a helpful person about the situation because it was in cleaning company's name. It... More...
    (Miscellaneous)
    Baldwin1's Picture   Baldwin1    0 Comments   Comments
  • Remodel



    Good- service fast,clean,friendly an storage a plus.Was on time with pick up and delivery. Bad- No pro-rate in place had to $179.99 for 4 extra days i had the POD. So timing is a must! Would still use this company as they responded to all question very quickly. More...
    (Home Improvement)
    Manager's Picture   Manager    0 Comments   Comments
  • Very Professional



    We used PODS for a recent out of town move. They take serious care of each step of the process. When we needed to make changes it was very easy. We can't recommend PODS highly enough. Their service was top notch from beginning to end. One driver even left to turn the POD around on his truck when it wouldn't work in the driveway of our new home. Use with confidence! More...
    (Miscellaneous)
    Burella's Picture   Burella    0 Comments   Comments
  • Moving by PODS



    My wife and I moved from Michigan to Florida. We hired two PODS and loaded them ourselves. One POD was delivered to our new address in Florida on time. The other POD went into storage for a month. Everything PODS promised they delivered, and on time. Every person we had contact with was helpful and friendly. Our daughter and her family moved from Michigan to Florida at the same time and they hired a moving company. It was a disaster from beginning to end, and it cost them almost twice as much as we paid using PODS, including our storage. jch More...
    (Travel)
    movingtofl's Picture   movingtofl    0 Comments   Comments
  • Great solution!



    My husband and I were very happy with our experience with PODS. We loaded up a POD with stuff we didn't need in order to stage our house for sale. Then, it was picked up, stored at a PODS facility and delivered a few weeks later to our new home. It was a great solution for us. Overall, we were very happy with our experience. One of the best things was being able to load items onto the POD and not have to use a ramp. More...
    (Miscellaneous)
    mikeysmom24's Picture   mikeysmom24    0 Comments   Comments
  • Sarasota County isnt long distance



    I am told that because you sold franchises to someone else you have to charge me $1,100 to deliver my pod from Tampa to my new house in Sarasota county? I also found out that PODS has a storage facility in this same county (Englewood, Sarasota County) which they could easily move my two containers to and allow me to have accesss to my property. Please someone at PODS please allow my property and my containers to be delivered to my home which is only 88 miles south of where you picked it up. More...
    (Miscellaneous)
  • Money Pit



    At first, I was very happy with PODS as their quote was reasonable as compared to traditional movers. However, once you get into their system (receive the POD), it becomes a game of constant changes in price and phone calls with customer service. While I have to give PODS credit for resolving my issues as we went along, it was only because the additional costs they tried to get me to pay were wrongfully charged due to their own employee's mistake. I spent numerous hours on the phone with PODS throughout my experience and finally ended with yet another fee/charge tacked on at the end... More...
    (Miscellaneous)
    huusko81's Picture   huusko81    0 Comments   Comments
  • Denied claim



    I was told the insurance would cover my goods in the event they were damaged during shipment, but the claim for my damaged TV was denied due to "normal shifting". I have spent and am spending A LOT of money for this service and I am disappointed that the insurance I am paying for won't even cover my goods. I will not be using this service again and every chance I get to tell someone about my experience, I will do so. More...
    (Delivery Services)
  • Another Crappy Experience



    Well, I will chime in with my two cents even though it is no different than everyone else's horror story. In short, I will not be using PODS ever again nor will I EVER suggest that anyone use them. The rep lied to me about their insurance, and they damaged my big screen (55") TV. It appears to have possibly bounced during their transportation of my goods from across the country. Their insurance only covers acts of God in the event that THEIR pod is damaged. In short you are insuring their stuff and they have no care about yours. I filed a claim for $1,400 only to have it... More...
    (Delivery Services)
    natasha281's Picture   natasha281    0 Comments   Comments
  • So Easy



    PODS is definitely the easiest way to move! They deliver it to your door, you move at your own pace and when your done, they pick it up and drop it off at your new home. The price is great. We used a moving company before and it was pricey and not a pleasant experience. With PODS we paid a fraction of the cost and the service was great. It was so easy I will never move again without using PODS. More...
    (Delivery Services)
    doedee's Picture   doedee    0 Comments   Comments
  • Customer service



    We used our PODS storage for 4 monthes after our home was flooded when 2 broken pipes busted in our home. They were quick to get us a POD delivered to our home and set up a payment to be taken out monthly. Which was nice to not have to think about while we were trying to repair our home. Scheduling pick up was easy and they showed up within the 1/2 hr after they called to say they were on their way. Only drawback (which I mentioned in my survey to them) is I wished they gave an option to extend the pickup date by a few days w/out charging an additional months rental. More...
    (Delivery Services)
    KimB7's Picture   KimB7    0 Comments   Comments
  • Good review for PODS storage container



    Was considering a home project and was concerned about temporary storage. I noticed a PODS container in the neighborhood and thought that this would be an excellent storage device. I called the local company and discussed my situation and they were quite helpful in explaining how a PODS container could be just what I needed. I had a container delivered and was able to move all my garage equipment into the container as I completed my garage flooring project. The project did not finish in the time that I had expected so I had to have the contract extended twice. The garage project in itself... More...
    (Miscellaneous)
    Gbrewer57's Picture   Gbrewer57    0 Comments   Comments
  • PODS I S GREAT



    Fantastic service! Although you can't get a specific delivery, pick up or final delivery time; they always were within the specified time frame window they gave me. Not a minute earlier, nor a minute later. The technology they use for the hydraulic lift they use to move your pod is amazing! Without this thing they would not be able to be as precise and damage free to your stuff when they pick up and drop off the pod. Why a service like this did not exist 15 years ago, I do not know. They are not the cheapest, but your stuff will get there safely and on time. What more could you ask for? More...
    (Delivery Services)
    eb1234m's Picture   eb1234m    0 Comments   Comments
  • pods lied about charges, over charged us



    I first contacted PODS and realized that they charge more than I am willing to pay. The next day, PODS regional manager sent me an e-mail, urging me to give him a call in regards to local promotions with PODS. I called him and he promised me that I would be given discounts on monthly fee's and delivery fee's. I wrote everything down as we had the conversation. He promised me that would pro-rate my charges because I had no I idea when my new home would be ready for move-in. The first month, they had already charged me nearly three times what he had promised. I called PODS and... More...
    (Delivery Services)
    mekoji's Picture   mekoji    0 Comments   Comments
  • Real Deal



    This my third time using PODs service and this was the best. We had to move from Fl to Ohio and I coordinated all from Va. The initial assessment was great, the billing process was simple and concise and the overall move and storage was conducted without incident. Got alerts when POD would be delivered and picked up from each location. Great experience overall and was very stress free for an emotional event for our family. More...
    (Delivery Services)
  • Awesome experience



    We used PODS to store items between moves. Our times were stored for 8 months. Initial delivery was on time and placement was perfect for loading. Re-delivery was the same perfect timing and placement at our new home. We packed our POD initially was had it unloaded by movers. The stored items were cleaner than items we stored in a storage unit! Nothing was broken upon unloading the POD. I would highly recommend this for moving and storage! More...
    (Miscellaneous)
    Mover123's Picture   Mover123    0 Comments   Comments
  • PODS moving and storage



    PODS performed exactly as advertised. We used PODS for storing household items while staging and selling our home. We then used PODS for moving to our new home. It is a great way to store and move. Always very professional service and on time delivery. A good product for the price. It was much better than using a storage unit and making many trips to load and unload. We could pack and unpack at our own pace. PODS helped make moving a much better experience! More...
    (Miscellaneous)
    nancynurse's Picture   nancynurse    0 Comments   Comments
  • Ordering a POD container



    I ordered a POD container. Had a couple giant trees demolish my roof. Promised the unit to be delivered tomorrow, April 2, 2014. The sales people are very accommodating. But..I really needed this unit ASAP. Okay, tomorrow would work. However, a lady called within 2-3 hrs. to tell us the unit couldn't be sent until next Thurs., April 10, 2014. So we cancelled but I called back later to check to be sure that's really what we heard & understand. Yep, our area has had other damage but the company only has one truck & one driver available within 65 miles or so. 65 times 2... More...
    (Delivery Services)
    tvidos's Picture   tvidos    0 Comments   Comments
  • Excellent Moving & Storage Company



    I recently moved the contents of my primary residence to a new home. I rented a "POD" from PODS, Inc., a moving and storage company. They delivered and left a storage unit at my home, I took a week or so to pack it, they returned to pick it up a few days later, and then stored it in a climate-controlled facilty for a few months. When I was settling into my new home and ready to unpack the unit, they delivered it to my new residence. All of this occurred at a flexible schedule of which I had control. What a nice experience I had with these folks! Everyone with whom I had contact... More...
    (Miscellaneous)
    dbothel's Picture   dbothel    0 Comments   Comments
  • Fantastic



    The customer service rep was very helpful and tentative to my needs. My situation called for a very urgent drop off and pick up of the container and PODS were more than accommodating. I was very happy with the service upon drop off, pick up and redelivery. I would have absolutely no hesitation in recommending PODS to anyone at all. Overall it was much cheaper than a removalist, i had the knowledge of knowing how everything was packed, and my items were in the same condition as when they were originally packed. Having the abilit to take our time unpacking the POD also took a lot of the... More...
    (Delivery Services)
    Marnia's Picture   Marnia    0 Comments   Comments
  • PODS to the rescue



    We just moved from a very large home to a very small home which needed complete renovating. We needed someplace to keep all our belongings and household goods safe from the elements yet close enough to get to daily. PODS was the perfect answer. Their staff was cheerful and knowledgeable. We live in a difficult delivery area but PODS was able to place our POD exactly where we wanted and needed it. I would definitely use PODS again. More...
    (Home Improvement)
    BandB's Picture   BandB    0 Comments   Comments
  • Moving/Storage Recommendation



    I had never used PODS, but the first time was for work for temporary storage for a renovation project. Very easy to schedule, website is very user friendly, and only needed to call and speak to a representative once to confirm a date/time. PODS is an economical solution to storage needs. It was a very satisfying experience and highly recommend for personal or business use! More...
    (Miscellaneous)
    jeffo's Picture   jeffo    0 Comments   Comments
  • Would definitely use again.



    I did a lot of research between different companies. Should I rent a truck? Should I hire a company? Bottom line was I was moving from NY to SC. All the moving companies wanted to charge me 7000 to move my 2br house with 20 years of stuff in it. Driving that long with a rented truck made me nervouse. What if it broke down? Tolls and gas alone would be ridiculous. So I chose the largest POD. It came when I wanted and took me a week to load it. I packed that sucker to the brim. I called many times to pods to inquire about changing dates in sc. Each time I called customer service was great.... More...
    (Delivery Services)
    Ecain2369's Picture   Ecain2369    0 Comments   Comments
  • PODS deliveries- no doubt about it!



    I had an excellent experience with PODS as I moved over the past few months to a new state for a new job. My first online request for a quote was followed up quickly by a phone call, and the customer service rep talked me through the entire process without making me feel sold to or rushed. I signed up over the phone, and continued on to the website which is very smooth and easy to use. The delivery/pick up of the POD on both the origin and destination end was a positive experience. The drivers were quick, courteous, polite and helpful. They made what could have been a stressful move easy... More...
    (Delivery Services)
    reneekp12's Picture   reneekp12    0 Comments   Comments
  • PODS not ready for winter



    If PODS is going to operate in the Midwest - where from time to time we have winter - then they need to outfit their trucks to move over a little snow. They carry no sand, no salt, no chains, nothing more than a couple 2 ft long plywood planks and that's it? Come on. So now I've got this 12ft box stuck in my driveway until spring? For the cost of this service maybe PODS could spring for a few basic tools to make their service workable in cold climate More...
    (Miscellaneous)
    friendtodawgs's Picture   friendtodawgs    0 Comments   Comments
  • PODS - Horrible Service and Unethical Business Standards



    DON'T USED PODS!!!!! I was extremely disappointed by the quality of service by this company. I had a professional company pack the POD, so we started out with everything organized and neatly packed. Well, when I had the unit delivered it was a disaster! I had many broken items, chipped furniture, the POD was filled with all different kinds of ants (which I am still trying to get rid of), everything was dirty, and worst of all water got in the unit and ruined some of my hardwood furniture that was very special to me. I called them, they never answered. I emailed them, they never... More...
    (Miscellaneous)
    carlo123's Picture   carlo123    0 Comments   Comments
  • Great service!



    Overall I had a great experience with PODS. The drivers always arrived within the expected windows, were very polite and professional, and answered any questions that I had. Our first driver was awesome, and was able to get the POD into a space with NO room around it. Normally they ask for 3 spaces to set the POD down, but with a full apartment complex it's very difficult to save that many spaces while you are out and about at work. He was able to work with us and was got it into a space close to our door. The online portal was very easy to use, and if I ever had a question I could... More...
    (Delivery Services)
    MeganMonkies's Picture   MeganMonkies    0 Comments   Comments
  • The ABSOLUTE WORST customer service!!!



    DO NOT USE THIS COMPANY EVER!!! THEY CHARGED US $200 FOR NOTHING!!! We scheduled a POD back in October for an out of state move. The move got postposed, but when we called PODS to cancel they convinced my wife not to cancel saying that it takes a long time to quote a new order and that they could not guarantee the same price if she canceled, but instead to move the date out a few months stating that we could cancel at anytime after that (I am now convinced that this is a regular tactic used to bilk money out of unsuspecting customers). In the meantime we are bombarded with robo calls... More...
    (Miscellaneous)
  • PODS



    Overall, I was happy with my experience with PODS. The process of signing up, managing my account and scheduling my deliveries was very easy. The only negative thing about my experience was the exposure of my container to water and pests. The only reason I mention this is because I was told that my container would not come into contact with this. I would definitely recommend PODS, but suggest that you waterproof or insure your belongings. More...
    (Delivery Services)

PODS Reviews By Product


PODS Comments


htonamie says: (2 years ago)
 0
what a rip-off..Over $500. to rent a unit, left on site for 1 month and 3 days. they charge to deliver, they charge to pick up, no pro-rated charges if you use the unit for less than a month. will never use them again



brs3 says: (2 years ago)
 0
Horrible company. Will never use again. On hold forever. Transferred multiple times. Given quotes and information that were not honored. Worst customer service I have ever received. Delivery driver was professional.



LiqMat says: (3 years ago)
 0
We were assured our 18ft POD would be put in climate control immediately. Just recently opened a box and candles were melted and some particle wood furniture is warped. They did NOT immediately stick it in climate control if at all. Will never use PODS again.



BURNT says: (3 years ago)
 0
Container arrived 5 days late. Call Fl office. This company
knows how to play phone tag and pass the buck. Rep did not call me back. Tom Ryan should take note. This was the first of many more shippments which UPS will take care of.
ID#10225132



delrio says: (3 years ago)
 0
I had a great experience with PODS. They delivered and picked up when they said they would. Pricing was good. My only problem was that I had roaches when I recieved the pod and didnt know it right away until I started unpacking the kithen items. I saw one in the packing. I put a bomb in the pod after it was loaded and again after it was picked up. I'm having to pay an exterminator now to get rid of these disgusting bugs. My exterminator said they have a bug bomb that is very strong. If I were to store ANYTHING, ANYWHERE, again I would have them come out and do this for me. Believe me it's worth it. I hope this is helpful to anyone who reads this this.



preschoolmom says: (4 years ago)
 -1
Our experience with PODS was exceptional! Our preschool had a community-wide yard sale and we needed a place to store donated items for the sale. PODS donated a POD for our event, and we were really impressed with the POD itself and with the staff's professionalism. Drop-off and pick-up of the POD was on schedule and the drivers were courteous and communicative. The drivers had my phone number and didn't hesitate to call and let me know they were on the way, or if they had any questions. PODS also made sure to let me know they needed three free parking spaces in order to put the POD in it's spot and take it away, so I knew to block off the adjacent parking spots. We couldn't recommend PODS enough!



lorian20 says: (4 years ago)
 -1
Awesome!!! move from Edmonton to Vancouver. Service perfect, communication with pick up and drop off was right on. I think the way you pack your pod is very important in determining the condition of your furniture when it arrives. Our stuff was exactly the way we put it in I would recommend them to anyone BUT pack it properly!!! Thanks PODS!! Sept 7 2010



04cobra says: (4 years ago)
 +1
Out of the last 5 Moves, We decided to save money this time and do it ourselves.

Well, We used PODS......Big Mistake..Never again

Misinformed of price, Delays in Deliverys, Extra charges for anything...Most expensive with the most amount of work for us....

Try someoen else before PODS.....Let me save you a lot of pain and suffering.

I here the company STOR is getting good reviews.



averymadmom says: (5 years ago)
 +1
This is a company that takes advantage of people trying to save a dollar in bad economy and rips them off. My daughter booked her move with them. She could have had a full service move for $1000 less than PODS charged her,. The company, when I called to complain, didn't dispute that they overcharged people. They know what they do is wrong. They just said the fees were disclosed. They were disclosed but they were like a predatory lender. If you want to move, use a mover based in your state of departure or arrival; use only a company that has its own trucks and employees; no brokers, no agents, no subcontractors. Get a guaranteed written minimum. This company is just horrible horrible value for money, taking advantage of those most in need of saving money.



alpenglo59 says: (5 years ago)
 +1
I agree with all of these reviews. PODS is the worst company I have every dealt with. I wish I had read these reviews before I started my nightmare with them. It is interesting that so many others have had similar experiences and have the same complaint of the company having no
remorse or concern to want to right the wrongs they have done. It is a shame this can't be linked to their website to warn unsuspecting future victims.



klynnjo says: (5 years ago)
 +1
I used the PODS to move from CA to GA and almost every piece of funiture was damaged. The items were packed tight and tied. Based on the new outside damage to the PODS unit the damage appears to have been done by the driver. It would not surprise me if the POD was not dropped. Based on their contract they are responsible for nothing!!!!! The POD was also dropped off late with no courtesy call.
I WOULD NEVER USE PODS AGAIN AND WOULD NOT RECOMMEND IT TO ANYONE!!!!



jacquie says: (5 years ago)
 0
What a WRETCHED company (right up there with U-Haul actually!)! You have no control over pick-up and delivery days/times, the only ppl you can talk to are the corporate morons who don't know anything and are HORRIBLY rude (I explained to 1 nasty woman that my father JUST DIED & I needed my things asap and she was STILL rude to me and completely unhelpful!). Plus, GOD FORBID you should need to get to your POD at any time while it's in the warehouse...I called in like 8 hours ahead of time and was practically laughed at (um, is it REALLY that hard to find it and put in on the ground???), make sure you call at least 24 hrs ahead...which they do advertise. However they also advertise that you can have them leave your POD out overnight if you aren't able to get to the warehouse by 3:30 in the afternoon when it closes. 1)Who came up with such ridiculous and inconvenient hours?? 2) THEY WON'T LEAVE IT FOR YOU!!

Ugh, what a nightmare...now I"m sitting in my recently deceased father's house without any of my stuff (and no living room furniture)...hopefully they'll actually deliver the POD when they said they would...though I doubt it if my experience is anything like everybody else's on here!



warnoc says: (5 years ago)
 +1
PODs central has no control over the local PODs sites to adjust delivery schedules and won't give out the phone numbers to the local PODs handlers. The local PODs sites have total control over delivery schedules which puts the consumer at considerable risk as each individual PODs site schedules as they wish. For us that means the delivery date we were promised by PODs central wasn't honored by the local PODs site. We hired movers and now will have to pay a cancelation fee and try to find new movers as the others are booked up for weeks. We are very angry that PODs won't even try and honor the original delivery date. They said they'd review our phone conversation where they told us we would have our POD delivered and then give us $100 for our trouble if they did give us the wrong date. Bottom line, don't believe the delivery dates that PODs gives you. Expect to wait at least 2 weeks to get your stuff.



NightmareinTX says: (5 years ago)
 +1
I have had a horrible experince. First, my PODS were represented to arrive at my new address in 7-9 days (had it in an email), but when it came time - the PODS were not delivered for 3.5 weeks. I was starting a new job with a suitcase of clothes, sleeping on a blow-up mattress. Then/now at time to pick-up the PODS, they will not pick them up for 6 weeks and are charging me for the time. I am fighting it - calling each and every day. Customer service has lied to me on numerous occassions promising me that I will/have been refunded. No refund as of yet - and its been weeks.

I am an attorney - if you you are interested in a lawsuit, let's do it....it's been a nightmare.



karneliann says: (5 years ago)
 +1
Caveat emptor! First, make sure your driveway is wide enough, long enough, and level. The wonderful staff at PODS neglected to inform me about these potential problems. I even asked about how much space was needed and was told that a PODS container will fit in a parking space. While this is true, the unloading mechanism on the truck requires a lot more width than just a single parking space (15 ft wide X 15 ft high). When my driveway proved too narrow, the enterprising PODS delivery driver decided to just drive off with the container rather than leave it curbside. Apparently, PODS requires that a permit be obtained for this, which they didn't mention. I would have been glad to arrange for this had the driver arrived at the scheduled time, between 8 and 11am, which he did not. Thus, at 4:15pm on a Friday, I was already 15 minutes too late to get to my town's municipal building. Customer service was apparently powerless to help me, and wasn't remotely apologetic or concerned. They re-allocated my container and canceled my order without telling me. I spent much of Saturday morning on the phone with a string of unapologetic customer service reps who told me the soonest they could arrange another delivery was Thursday. At this point I utterly lack confidence in PODS to do their job, so I've arranged for storage space and a moving truck from a helpful, local, inexpensive company.

Thanks, PODS, for making our move, which is never easy, that much more stressful!



suitepeach says: (5 years ago)
 -2
GREAT move with PODs from GA to TX. Everything on time, safe & sounds, and excellent service.



MattWilkins says: (6 years ago)
 -1
I hope BonandJer inspected their Pod for damage when it was first delivered for loading. If they didn't, then good luck with the suit. Personal responsibility, people! If you don't do your part, it's going to be hard to prove the other guy botched theirs.



BonandJer says: (6 years ago)
 +1
Our PODS container had a gash on the roof and water got inside! Nobody knew, of course, until our PODS was delivered and we opened it to find quite a bit of mildew. We contacted PODS immediately, worked with the rep on the claim, submitted pix, etc. Six months later, they call and offer a third of the amount of the claim we submitted! We are about to sue them. I will keep this site posted.




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